Which cases are covered by legal protection?
The legal protection relating to the insured goods can be activated in various cases. For example, it can be activated in the context of the purchase or sale of real estate if, for example, the purchaser of your home refuses to sign the deed of sale, if you notice poor workmanship in the housing after purchase, that you find that the technical diagnostics are incorrect, etc. But it is also possible to claim legal protection as a tenant, if your landlord refuses to perform compulsory work, if you wish to dispute the amount of the charges. If you are carrying out work in your home, here again, you can benefit from legal protection, such as in the context of a poorly placed kitchen, a conflict concerning a domestic subscription (telephone in particular), in the context of a problem that arose on a piece of equipment in the home, such as a piece of furniture. Conflicts concerning co-ownership are also concerned, such as those which may involve the contestation of a general meeting resolution, co-ownership charges. If you see any problems as a result of work on the house, you are also covered. Finally, conflicts affecting neighbors are also guaranteed, such as noise pollution, contestation of a building permit, lack of pruning that falls to a neighbor, etc.
How to activate legal protection?
If you are concerned by a dispute or you are faced with a problem related to your home, you can activate legal protection by first contacting your insurer. You can tell them about the problem over the phone or in writing. It will let you know if, at first glance, this subject can be taken care of. If this is the case, he will then provide you with a list of documents to send, such as invoices, diagnostics, a sales agreement or any other document supporting your request. The insurer can then put together a file and tell you, formally, if your case is being taken care of and how high it will be. In addition, he will explain the procedure to follow in order to move the case forward, as well as obtain redress, advice and assistance.
What are the warranty exclusions from legal protection?
As in all contracts, the legal protection guarantee also implies exclusions from the guarantee or in any case limits to the coverage. For example, the contract implies a ceiling for the assumption of costs and this ceiling is often set per case or per year. Likewise, some areas are covered while others are not. It depends on the contracts. It is therefore necessary to discuss this with your insurer to be fully aware of the scope of the guarantee. The limits of the contract can also be geographic: the guarantee can be limited to a dispute in France or in the European Union, for example. Finally, the contract can also include waiting periods or even deductibles.
Among the exclusions of cover, we note the acts which are voluntarily committed or provoked by the insured or with his complicity.
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