You contact the insurance mediator to resolve a dispute

 

You contact the insurance mediator to resolve a dispute

 

You are currently in dispute with an insurance company. If you do not obtain satisfaction from your interlocutor, his hierarchy and the consumer service, you can contact, by registered letter with acknowledgment of receipt, the mediator on which your insurer depends, sending him a copy of all the documents that constitute the file (contractual documents and letters exchanged with your insurer).

 

If you do not know the competent mediator within your insurance company, your insurer will give you his contact details on request. You can also write to the body responsible for centralizing complaints, which will direct you to the competent mediator:

 

BP Médiation Assurance 1, rue Jules-Lefebvre 75431 Paris Cedex 09.

 

If the mediator's solution is not successful, nothing prevents you from going to court, possibly asking for help from a consumer association.

 

recommended letter with receipt note

 

Madam, Mr Mediator,

 

I am currently in litigation with the insurance company (name of the company) for the application of the contract n ° (reference) concerning the insurance of (indicate the object of the insurance: car, apartment…).

 

The problem I am currently experiencing is as follows: (briefly explain your dispute).

 

I am enclosing a copy of the various documents necessary for the investigation of the file.

 

Pending your response, please accept, Madam, Mr. Mediator, the expression of my best regards.

 

(Signature) 22